• Provided administrative support to the commercial team managing multiple projects simultaneously. Tasks ranging from quoting, tender submissions, invoicing and maintaining internal systems and records.

• Coordinated client furniture refurbishment projects by liaising between audit teams, cleaning suppliers, and clients to manage scheduling, service delivery, and contract administration activities.

• Managed office operations including supplies, facilities and vendor coordination. 

• Provided ad hoc support across the team as needed.

• Consulted with clients to understand lifestyle needs, space requirements and design preferences to recommend suitable furniture solutions.  

• Managed client relationships guiding them through the full purchasing process, from initial consultation to final sale and delivery coordination.

• Achieved sales targets through proactive customer engagement and upselling strategies.

• Assisted in styling a functional and comfortable office space, focusing on materials and furniture to suit daily activities.

• Created presentations and floor plan layouts using InDesign and AutoCAD.

• Assisted in creating documentation sets using Vectorworks (including concept design, moodboards, material palettes, FF&E schedules, 2D and 3D documentation, modeling and rendering) .

• Liaised with suppliers to source material samples for projects and managed ongoing relationships.

• Compared tender documentation with IFC documentation to ensure any anomalies were resolved.

• Created x9 plans, x19 schedules, x18 material palettes and x1 presentation using Vectorworks and InDesign for an old age home, as part of a interior design refresh.

• Provided phone support to customers to ensure all queries were solved.

• Liaised with suppliers to validate order requirements for timely customer delivery.

• Managed customer queries via email, providing relevant responses within SLA.

• Greeted customers at front of house and assisted with orders.

• Prepared food orders for in-store and online orders.

• Supported the training of new staff to ensure high expectations were continued.

• Engaged with customers to define their purchase requirements and provided sales recommendations.

• Managed the sales desk and POS system.

• Performed stock-take and cleaning operations for greater customer appeal.